When Jetsmarter CEO Sergey Petrossov joined the business of private jet travel, he realized that an outdated ticket system was keeping planes on the ground. By switching to a digital system, he took the planes from 200 flight hours a year to more than 1,500, an improvement of 650%. Like Petrossov, you can examine your business to find similar savings. Read on for 10 ways to boost business efficiency.
1. Look For What’s Not Working
Petrossov changed the system because he could see where it was broken. You also need to look for what’s not working: where do processes get bogged down, where do employees waste time, and where does customer communication break down?
2. Reduce Red Tape
The more steps you take for each job, the longer and more unwieldy the work gets. How can you streamline processes to produce good work with a minimum amount of unnecessary involvement?
3. Reduce Unnecessary Communication
Sending emails back and forth wastes time. Instead, you can encourage employees to chat in person or use productivity software that allows employees to communicate instantly. This helps people to troubleshoot in real time.
4. Use a Content Management System
Every company should have a content management system for accessing, managing, and sharing documents. A cloud-based system stores information in one place in a consistent way, and can also be used to assign responsibilities and track workflow.
5. Be Specific
When you’re planning a goal, decide what the steps are, the exact details for the projects, and who will be in charge of each task. Using detailed plans and agreed-upon processes will reduce the inefficiency that comes with confusion and double scheduling.
6. Test Your Website
Is your website easy to use? Consider the “3 click rule”: a website user should be able to find in information with three clicks or less. If you lose customers on the website, you lose the customers.
7. Evaluate Your Social Media Presence
Use data analytics to learn what messages and social media platforms reach the most customers. Then focus on those platforms.
8. Focus on Customer Satisfaction
As you work to provide value and quality service, listen to customer requests and feedback. Your users can tell you what’s working and what you need to improve, allowing you to invest in features your customers really want.
9. Evaluate Labor Dollars
Sometimes it isn’t the highest-paid employee who provides the most work, and sometimes the lowest-paid employee contributes a surprising amount. Knowing where you get the best value for labor will help you know how to invest in human resources.
10. Boost Employee Morale
Morale is what keeps a company together. Employees who believe in the business and find satisfaction at work are more likely to pull together to get the work done.
You can boost morale with incentives such as tech training or extra education. Not only does this help employees feel valued and expand their skills, they can then reinvest their new skills in your company.
Work on Business Efficiency
Once you know what to look for, you can improve business efficiency and help your employees provide their best work. If you need to improve network and cloud efficiency, contact us. We’ll help you upgrade your network and cloud systems to make your business even better.