We have all heard of (or, even worse, experienced) the disruption and chaos that is caused within a business simply because someone in the office opened an email that he or she shouldn’t have. If you haven’t been properly informed, you can easily be tricked into opening an email that exposes your company’s system to viruses, phishing, and spam. However, involving Nashville IT support and planning ahead with a few quick, simple tips for your new hires or less-than-experienced computer users can save you a lot of lost time and headache (not to mention lost business) in the future.
Create an easy-to-read list of spam rules to display near their computer
One simple way to help your newcomers transition seamlessly into your office system is to post a clear list of the do’s-and-dont’s of office computer use. The list should be direct and simple. Clearly establish what the employee should do if they get a dubious email. Also, the company’s web-browsing policy should also be explained.
Encourage them to call IT support or get help at the first signs of a problem
If an employee hasn’t been given the proper protocol for dealing with computer problems at the office, problems will often arise. The employee might try to fix the issue by his or herself, which can easily lead to a more troublesome development. Or, the employee might try to sweep the issue under the rug by not telling anyone, in hopes that the problem will just go away or fix itself. Give the employee easy access to Nashville IT support, so that any damage will be minimized.
Review the best practices for physically handling computers
Let’s face it – employees that are non-computer savvy are not always as careful as we would like them to be with computers. Make sure that you haven’t only explained how to prevent computer crashes by avoiding spam, but that you’ve also trained them on the best practices for treating and traveling with these valuable pieces of work equipment.
You’ve invested quite a bit into the technology that your employees are using, so make sure that your investment is protected. Don’t cross your fingers and hope that everyone treats your investment with care; spend a little extra for padded carrying cases, stabilizing hardware and other things that will protect your computers. This added cost should be seen as minuscule when compared to having to replace a dropped laptop.
Continue to train the entire office on how to avoid spam and computer crashes
Even once you’ve covered the above topics, your training of your employees shouldn’t stop. The people responsible for spam and phishing tactics are constantly developing new ways to get into your system, so you and your staff are going to have to keep up with them. Make sure you keep your system current with updated security systems and provide your employees with proper training to integrate these updates. Once you get into the update routine, your employees will be, as well, saving your company lots of problems in the future.