Have you been with the same IT company for years? Do you think it may be time to change your IT managed services provider, but aren’t sure?
Working with an IT managed services provider that is doing a subpar job can be a huge threat to your company. Therefore, it’s very important to make sure that you’re working with the best.
How do you know it’s time to make the switch?
Check out this guide to discover the top signs it’s time to find new IT managed services.
1. They’re Not Maintaining Their Reputation
Did your IT managed services provider (also known as MSP) promise your company things when you hired them? Are they not following through on these promises? Here are signs that they’re not living up to their reputation and it’s time to make the switch:
- Poor communication
- They’re changing invoices and service legal agreements
- They have high staff turnover
- They rarely handle issues in a timely fashion
- They don’t follow through on promised updates or upgrades
- They’ve had changes in management that affect the service you receive
Any single one of these issues can be a huge detriment to your company, so if this sounds familiar, then it’s time to make the switch.
2. They Have Poor Customer Service
A good MSP doesn’t just have the right technical skills, they also have the right customer service skills. If you constantly dread calling your MSP’s customer service line, then it may be time to make the switch.
Here are some signs of bad MSP customer service that you should watch out for:
- They’re difficult to get a hold of
- They promise to call you back but never do
- They give up without answering if you have a complex problem
Your MSP should always go the extra mile for you in terms of customer service. If they’re not, then it’s time to give them the boot.
3. They Don’t Look at the Big Picture
A good MSP recognizes that there are many levels to a comprehensive IT strategy. Your MSP should proactively involve themselves in your organization.
One area in which many MSPs tend to fall flat is in employee training. Your MSP should be offering your employees training on:
- How to use new software
- Cybersecurity awareness
- Spotting security threats and issues
- Reacting to technological disasters
If they’re not doing these things, then it means that they’re not looking at the big picture and don’t really have your company’s best interests in mind.
4. They Haven’t Researched Your Business
A good MSP will take the time to research your business from the moment you hire them.
This way, they’ll be able to tailor their IT solutions to your company’s unique needs and goals. If they haven’t done this, then it likely means you’re working with a cookie-cutter, one-size-fits-all MSP. This will leave your company unprotected in some areas and overcompensated in others.
Are You Ready to Hire New IT Managed Services?
If anything in this article resonates with you, then it’s time to find new IT managed services. In order for your company to be the best it can be, you need to have the best IT managed services.
Contact us today if you’re looking to switch providers.