Did you know that the best salespeople spend about 3 hours on the phone with clients each day? This amounts to about 60 calls and doesn’t even include communications with coworkers and superiors. If you’re looking to boost your company’s efficiency, it’s important that you optimize your phone systems ASAP with hosted VoIP services.
But what is a VoIP phone system? How can these business IT solutions boost your bottom line? Read on to learn the ins and outs of VoIP technologies.
What Is Hosted VoIP?
Voice over Internet Protocol (VoIP) phone systems connect two endpoints via the internet. Unlike regular landline telephone services, which use copper wires and phone lines in a telephone network, VoIP connects to the web and allows the users to make calls over the internet network.
You likely have used VoIP services in the past when making calls over Messenger or Skype. These systems convert your voice into small packages that transfer over the network to the endpoint. Your interlocuter will receive these digital signals as data, which they hear as your voice being transferred over the network.
Does VoIP Come With Other Features?
Assuming that you work with a managed VoIP provider, you can add a plethora of features to your communications packages. Some of these features include:
- Video calling
- Messaging over the internet
- SMS messaging
- Multimedia sharing (images, documents, and video)
- Speech-to-text capabilities
- Faxing and emailing
Plus, since your provider will manage your technologies, you won’t even need to worry about updating them or staying secure.
The Benefits of VoIP Services
Regular landline phone calls frequently break up and drop. This is because there are numerous things that can interfere with connectivity. You may be too far from the cell tower or the network may be clogged up with too many devices.
VoIP services stop these interferences from becoming an issue. They also provide clearer voice quality since anyone with a stable connection can speak crisply and clearly over the network. Assuming that you invest in the appropriate bandwidth there should be no lag time or dropped calls.
VoIP also tends to be more portable and flexible than traditional alternatives. Employees can access technologies via any authorized device that connects to your network. Since 82% of employees will work from home when given the chance, allowing for portable systems keeps your business competitive when it comes to hiring new people.
How Can This Boost Your Bottom Line?
VoIP saves time because employees won’t need to contend with dropped calls and garbled speech. This boosts their satisfaction as well as customers’.
No one wants to be on a call with a sales representative that keeps dropping out. It’s frustrating for your clientele and can lose customers. In this way, VoIP can help with customer loyalty and satisfaction.
Get Started With Hosted VoIP
Now that you know the basics of hosted VoIP and how it can benefit you, it’s time to get started.
Our experts are committed to providing you with the top managed IT services and IT support on the market. That’s why we’ll work with you to determine your individual business communications needs. Reach out ASAP to discuss implementing a VoIP phone system in your workplace.