Do you want to improve your IT solutions?

In this modern, tech-driven world we’re using our computers and IT systems for more and more tasks. They’re taking more of the strain off our shoulders. So, having proper IT support solutions is vital. But if you’re not an IT buff, you might not know whether you should keep your IT support on-site, or remote.

Don’t worry, we’re here to help! Read on for this guide that’ll weight up the pros and cons of both options.

Remote Support

Remote IT support technicians access their client’s machines via remote access software. The technicians are off-site but still get the access they need to address IT problems.

The Pros

The biggest benefit of remote IT support is the quick access you get to a technician and solution. You don’t need to sit around, waiting for a professional to get to your location

If you’re looking to manage many different basic IT problems, remote IT can be the perfect option. There is increased availability of technicians to help with small issues. In the long run, this can go a long way to preventing large issues before disaster strikes.

If you have an issue, it’s likely a remote technician will have seen it somewhere else. They can draw on this knowledge to find the right solution that may be outside your industry.

The Cons

Remote IT can only diagnose issues and fix them if they don’t involve network connectivity. It a device isn’t connecting to the Internet, or it’s not booting up, the engineer can’t access the machine. If they can’t get onto the machine, they can’t find the problem.

There are also security issues to consider. If you have sensitive info you handle, sharing your screen with a remote technician might be a worry. You may disclose information you don’t want to share or worry about a security breach.

Onsite IT Support

Onsite IT support is usually performed by an in-house IT department, or a dedicated team of local support engineers. They focus on in-person, face-to-face management of IT issues.

The Pros

Onsite IT support has a better chance of diagnosing and resolving a larger number of IT issues. They can handle all the issues a remote IT technician can. But they also can check issues that involve network connectivity or damage to a machine. Also, some hardware issues, like hard drive failures, are easier to diagnose in person.

An established onsite IT support team will have a better understanding of your business. As your dedicated IT representatives, this knowledge will be in-depth.

The Cons

For businesses in more remote locations, having to wait for an onsite engineer can delay fixes that a remote engineer count have resolved quickly. This extra downtime can be costly to a business.

Whereas a remote team can work 24/7, most onsite support options have defined business hours. While you may be able to receive extended cover, for onsite support this requires that certain staff members are also present after hours. These options also increase the costs of onsite IT even further.

The Right Support Solutions For Your Business

In order to reduce downtime and maximize productivity, ever business needs IT support. But the right kind of support will depend on your business. Some will benefit from onsite support, whereas other will do better with remote solutions.

If you need managed IT support solutions for your business, contact us today. At Inception Network Strategies we are dedicated to Serving small businesses, and strive to go above and beyond for our customers.